Learn the practical skills necessary to embark on a career pathway in the diverse and exciting tourism industry with the SIT30116 Certificate III in Tourism.


The tourism industry is one that is set to grow exponentially in the coming years, both in career pathway opportunities and in demand. Jobs within this sector are projected to grow by 6.6 percent by May 2023. Citizens are flocking to plan their next travelling adventure to explore the sites and scenery Australia has on offer. You can be part of that journey with this qualification.


This industry encompasses a range of employment pathways, such as becoming a reservations sales agent, museum attendant, and visit information officer. These pathways allow candidates to work across various areas and expand their general and workplace knowledge.


With one in twelve jobs being in the tourism industry, there are plenty of job options available for those who to work within this essential sector. Upon completion of this qualification, you would have gained practical, hands-on experience to pursue entry-level positions in an industry that Australia is renowned for.


This entry-level qualification has a practical focus on developing tourism service, sales and operational skills and knowledge, including how to work effectively in the tourism industry, provide exceptional customer service and how to research and utilise information to support sales.


This nationally accredited qualification provides the foundations required to upskill and pursue further course studies in the tourism industry sectors or go on to university.


Due to low demand, enrolments in this course are currently closed. Please contact us to discuss available study options.


Successful completion of this qualification may lead to employment as:

  • Reservations Sales Agent
    Provide booking, reservation and travel arrangement assistance to clients on behalf of a company, agency or tour operator.
  • Museum Attendant
    Work in the public spaces of museums in activities such as monitoring and protecting exhibits, helping curators with gallery displays and greeting, informing and guiding visitors.
  • Visitor Information Officer
    Offer assistance, information and advice to travellers, residents and visitors about available tours, travel routes, accommodation, events and attractions in your local area.
  • Adventure Tourism Guide
    Organise and conduct outdoor expeditions and provide a comprehensive tour narration for participants on behalf of tourism companies, resorts, parks or campgrounds.


These services are delivered on behalf of The Learning Collaborative by approved Third Parties. Our Third Parties are conveniently located throughout south-east Queensland.


It is the responsibility of the approved Third Parties to recruit, enrol, support, train and assess students undertaking this course. The Learning Collaborative, in consultation with the approved Third Parties, is responsible for support and certification of all students enrolled in this course.


Full fee payment option available. Please contact us for more information.


This qualification contains 15 units. These units are made up of 4 core units plus 11 elective units.


  • SITTIND001 Source and use information on the tourism and travel industry.
  • SITXCCS006 Provide service to customers.
  • SITXCOM002 Show social and cultural sensitivity.
  • SITXWHS001 Participate in safe work practices.



Below lists the current electives available for selection, please contact us for more information.


  • BSBSUS201 Participate in environmentally sustainable work practices.
  • BSBWOR203 Work effectively with others.
  • HLTAID003 Provide first aid.
  • SITHFAB002 Provide responsible service of alcohol.
  • SITHFAB004 Prepare and serve non-alcoholic beverages.
  • SITHGAM001 Provide responsible gambling services.
  • SITXCCS004 Provide lost and found services.
  • SITXCOM001 Source and present information.
  • SITXFSA001 Use hygienic practices for food safety.
  • SITXHRM001 Coach others in job skills.


There are no entry requirements for this qualification. However, students may be required to complete a Language, Literacy and Numeracy (LLN) Assessment to determine any learner support requirements.


For all students undertaking nationally recognised training in Australia, it is mandatory to have a Unique Student Identifier (USI). To make your USI, visit the Australian government page here: Create a USI.


If students hold prior relevant work experience or formal qualifications issued by other Registered Training Organisations (RTOs), these may count as credit towards specific units. Please contact us for more information regarding eligibility or applications for Recognition of Prior Learning (RPL).


For further information, please download the information sheet below or contact us.



For all bookings and enquiries, give our office a call or send us an email. We’ll get back to you as soon as we can.


P  1300 136 780
A  1/20 Nerang Street, Nerang, QLD Australia


Office Hours: Monday – Friday, 8am – 4pm.