If you consider yourself a people person, a great communicator and pride yourself on your warm and welcoming personality, then the BSB30415 Certificate III in Business Administration is the perfect start for you. You will develop an exciting career pathway in an administration or entry level business role.


Working as business administrative support is key to contributing to a business’ success. Taking this career path will provide many opportunities for personal and career growth in the years to come, as the Australian business workforce is slated to grow steadily throughout the coming years. Beginning in an entry-level position ensures you will get your foot in the door and develop your skillset as the business flourishes.


The financial and insurance services area of the Australian business workforce is projected to grow by 3.2 percent as of May 2023. These services include receptionist, office assistant and accounting clerks. They are all positions that allow for entry-level candidates and give you room to grow on a personal and career level.


This qualification will enable you to work within the business and administrative sectors, which can be then expanded into other industries that require administrative support. Upon completion of this qualification, you will be well-equipped with the knowledge on the behind-the-scenes of running a successful business.


Within this qualification you will learn how to organise schedules and prepare presentations, improve your type speed and accuracy, support others and work as a team, create and use spreadsheets and business documents, offer high quality customer service and understand the fundamentals of contributing to the health and safety of others.


This nationally accredited qualification provides the foundations required to upskill and pursue further course studies in the business and administrative industry or go on to university.


Due to low demand, enrolments in this course are currently closed. Please contact us to discuss available study options.


Successful completion of this qualification may lead to employment as a:

  • Junior Personal Assistant
    Support senior staff or managers by assisting them with their daily administrative tasks, such as planning and organising schedules, appointments and travel arrangements, monitoring their email and drafting communications on their behalf.
  • Accounts Clerk
    Perform a variety of general billing and accounting duties for an organisation, in which tasks could involve preparing and maintaining financial records, reconciling bank statements and preparing reports.
  • Office Assistant
    Assist with the administrative and routine clerical tasks within an organisation, in which responsibilities may include taking meeting notes, managing and filing correspondence, preparing payrolls and answering phones.
  • Receptionist
    Deliver exceptional customer service assistance and perform a variety of administrative support tasks including answering phones, greeting visitors, managing inquires and ordering office supplies.


These services are delivered on behalf of The Learning Collaborative by approved Third Parties. Our Third Parties are conveniently located throughout south-east Queensland.


It is the responsibility of the approved Third Parties to recruit, enrol, support, train and assess students undertaking this course. The Learning Collaborative, in consultation with the approved Third Parties, is responsible for support and certification of all students enrolled in this course.


Full fee payment option available. Please contact us for more information.


This qualification contains 13 units. These units are made up of 2 core units plus 11 elective units.


  • BSBITU307 Develop keyboarding speed and accuracy.
  • BSBWHS201 Contribute to health and safety of self and others.


Below lists the current electives available for selection, please contact us for more information.

  • BSBADM302 Produce texts from notes.
  • BSBADM307 Organise schedules.
  • BSBCMM201 Communicate in the workplace.
  • BSBCMM301 Process customer complaints.
  • BSBCUS301 Deliver and monitor a service to customers.
  • BSBDIV301 Work effectively with diversity.
  • BSBINM302 Utilise a knowledge management system.
  • BSBINN301 Promote innovation in a team environment.
  • BSBITU306 Design and produce business documents.
  • BSBITU309 Produce desktop published documents.
  • BSBITU312 Create electronic presentations.
  • BSBITU313 Design and produce digital text documents.
  • BSBITU314 Design and produce spreadsheets.
  • BSBWOR301 Organise personal work priorities and development.
  • BSBWRT301 Write simple documents.


There are no entry requirements for this qualification. However, students may be required to complete a Language, Literacy and Numeracy (LLN) Assessment to determine any learner support requirements.


For all students undertaking nationally recognised training in Australia, it is mandatory to have a Unique Student Identifier (USI). To make your USI, visit the Australian government page here: Create a USI.


If students hold prior relevant work experience or formal qualifications issued by other Registered Training Organisations (RTOs), these may count as credit towards specific units. Please contact us for more information regarding eligibility or applications for Recognition of Prior Learning (RPL).


For further information, please download the information sheet below or contact us.



For all bookings and enquiries, give our office a call or send us an email. We’ll get back to you as soon as we can.


P  1300 136 780