This qualification reflects the role of individuals working in a range of complex customer service roles.
Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
Individuals would work under supervision, but may have some authority to delegate.
The pathways available to learners who undertake this qualification include the Certificate IV in Customer Engagement or a range of other related Certificate IV qualifications.
Contact us today to register your interest
Receive your course specification information
Submit your enrolment/eligibility documentation
Start your training
Gain hands on work experience through practical training with our highly experienced trainer
Receive your Nationally Recognised Qualification on successful completion of this program
For all bookings and enquiries, give our office a call or send us an email. We’ll get back to you as soon as we can.
P 1300 136 780
A 1/20 Nerang Street, Nerang
A Unit 30604/27 Garden Street, Southport
Office Hours: Monday – Friday, 8am – 4pm