With the BSB30215 Certificate III in Customer Engagement from The Learning Collaborative, you will hold a nationally recognised qualification that is highly relevant to a wide range of industries and valued by your potential employers.

COURSE INFORMATION

This qualification reflects the role of individuals working in a range of complex customer service roles.

 

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

 

Individuals would work under supervision, but may have some authority to delegate.

OUTCOMES

The pathways available to learners who undertake this qualification include the Certificate IV in Customer Engagement or a range of other related Certificate IV qualifications.

FOR MORE INFORMATION DOWNLOAD THE INFORMATION SHEET HERE

OUR TRAINING PARTNERS

STEPS TO YOUR CAREER IN BUSINESS

Contact us today to register your interest

Receive your course specification information

Submit your enrolment/eligibility documentation

Start your training

Gain hands on work experience through practical training with our highly experienced trainer

Receive your Nationally Recognised Qualification on successful completion of this program

ARE YOU ELIGIBLE FOR FUNDING? CHECK YOUR FUNDING ELIGIBILITY. STILL UNSURE? CONTACT US

REGISTER YOUR INTEREST

For all bookings and enquiries, give our office a call or send us an email. We’ll get back to you as soon as we can.

THE LEARNING COLLABORATIVE

P  1300 136 780
E  enquiries@tlc.training
A  1/20 Nerang Street, Nerang
A  Unit 30604/27 Garden Street, Southport

 

Office Hours: Monday – Friday, 8am – 4pm