This qualification reflects the role of individuals working in a range of complex customer service roles.
Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
Individuals would work under supervision, but may have some authority to delegate.
The pathways available to learners who undertake this qualification include the Certificate IV in Customer Engagement or a range of other related Certificate IV qualifications.
These services are delivered on behalf of The Learning Collaborative by the approved Third Parties listed above. It is the responsibility of the above approved Third Parties to recruit, enrol, support, train and assess students undertaking this course. The Learning Collaborative, in consultation with the approved Third Parties listed above, is responsible for support and certification of all students enrolled in this course.
For all bookings and enquiries, give our office a call or send us an email. We’ll get back to you as soon as we can.
P 1300 136 780
A 1/20 Nerang Street, Nerang, QLD Australia
Office Hours: Monday – Friday, 8am – 4pm.