If you are looking to enhance your business knowledge and skills, then the BSB30115 Certificate III in Business is for you. This qualification provides the ideal foundation for those looking to develop the key business skills required to offer professional business services across a range of industry sectors and teams.


Our qualified training professionals will support and guide you along your learning journey and will equip you with the tools to successfully start your career in business and administrative services.


The BSB30115 Certificate III in Business will provide you with the practical day-to-day skills and knowledge required to work within the dynamic and exciting world of business.


There are ample opportunities for an exciting administrative career in the business sector. This career path allows you to explore your business administrative career in other industries, such as corporate and not-for-profit environments. Developing your skillset and expanding your knowledge in this sector will bolster your career and will equip you with the knowledge to take on various roles.


The administrative and support services area of the Australian business workforce is projected to grow by 6.6 percent as of May 2023. These services include general and accounting clerks, receptionists, office and human resources managers, and accounting clerks, and are all positions that allow for entry-level candidates.


This qualification will give you the opportunity to demonstrate your organisational prowess and customer service expertise. You will work closely with trainers to work towards career goals and aspirations, while learning life-long skills of one of Australia’s essential industries.


Within this qualification you will develop key business skills, including how to apply knowledge of Work Health and Safety (WHS) legislation in the workplace, maintain business resources, organise workplace information, deliver and monitor a service to customers and how to process customer complaints correctly.


This nationally accredited qualification provides the foundations required to upskill and pursue further course studies in the business and administrative industry or go on to university.


Successful completion of this qualification may lead to employment as a:

  • Data Entry Operator
    Be responsible for collecting, inputting and maintaining accurate and up-to-date data into a computer system for processing and report production.
  • Clerical Officer
    Run and coordinate the day-to-day administrative duties of an organisation, such as answering phones, entering data into spreadsheets and word processing software.
  • Customer Service Officer
    Work directly with customers to answer their questions, provide support where needed and redirect them to the appropriate team or department within the organisation.
  • Information Officer
    Acquire, organise and distribute information about an organisation’s goods and services in both hard and electronic formats to clients and customers.
  • Program or Project Administrator
    Plan and undertake administration of organisational programs, special projects and support services.


This qualification is delivered onsite.


$2,893 per person, subject to eligibility.


A co-contribution fee may apply to non-eligible students. Payment options are available, please contact us for more information.


This qualification contains 12 units. These units are made up of 1 core unit plus 11 elective units.


  • BSBWHS302 Apply knowledge of WHS legislation in the workplace.



Below lists the current electives available for selection, please contact us for more information.

  • BSBADM307 Organise schedules.
  • BSBADM311 Maintain business resources.
  • BSBCMM301 Process customer complaints.
  • BSBCUE307 Work effectively in customer engagement.
  • BSBCUS301 Deliver and monitor a service to customers.
  • BSBDIV301 Work effectively with diversity.
  • BSBINM302 Utilise a knowledge management system.
  • BSBINN301 Promote innovation in a team environment.
  • BSBPRO301 Recommend products and services.
  • BSBWOR201 Manage personal stress in the workplace.
  • BSBWOR301 Organise personal work priorities and development.


There are no entry requirements for this qualification. However, students may be required to complete a Language, Literacy and Numeracy (LLN) Assessment to determine any learner support requirements.


For all students undertaking nationally recognised training in Australia, it is mandatory to have a Unique Student Identifier (USI). To make your USI, visit the Australian government page here: Create a USI.


If students hold prior relevant work experience or formal qualifications issued by other Registered Training Organisations (RTOs), these may count as credit towards specific units. Please contact us for more information regarding eligibility or applications for Recognition of Prior Learning (RPL).


For further information, please download the information sheet below or contact us.



There are currently no intakes available! Please contact us here for more information.


For all bookings and enquiries, give our office a call or send us an email. We’ll get back to you as soon as we can.


P  1300 136 780