If you are looking to enhance your business knowledge and skills, then the BSB30115 Certificate III in Business is for you. This qualification provides the ideal foundation for those looking to develop the key business skills required to offer professional business services across a range of industry sectors and teams.


Our qualified training professionals will support and guide you along your learning journey and will equip you with the tools to successfully start your career in business and administrative services.


The BSB30115 Certificate III in Business will provide you with the practical day-to-day skills and knowledge required to work within the dynamic and exciting world of business.


There are ample opportunities for an exciting administrative career in the business sector. This career path allows you to explore your business administrative career in other industries, such as corporate and not-for-profit environments. Developing your skillset and expanding your knowledge in this sector will bolster your career and will equip you with the knowledge to take on various roles.


The administrative and support services area of the Australian business workforce is projected to grow by 6.6 percent as of May 2023. These services include general and accounting clerks, receptionists, office and human resources managers, and accounting clerks, and are all positions that allow for entry-level candidates.


This qualification will give you the opportunity to demonstrate your organisational prowess and customer service expertise. You will work closely with trainers to work towards career goals and aspirations, while learning life-long skills of one of Australia’s essential industries.


Within this qualification you will develop key business skills, including how to apply knowledge of Work Health and Safety (WHS) legislation in the workplace, maintain business resources, organise workplace information, deliver and monitor a service to customers and how to process customer complaints correctly.


This nationally accredited qualification provides the foundations required to upskill and pursue further course studies in the business and administrative industry or go on to university.


Successful completion of this qualification may lead to employment as a:

  • Data Entry Operator
    Be responsible for collecting, inputting and maintaining accurate and up-to-date data into a computer system for processing and report production.
  • Clerical Officer
    Run and coordinate the day-to-day administrative duties of an organisation, such as answering phones, entering data into spreadsheets and word processing software.
  • Customer Service Officer
    Work directly with customers to answer their questions, provide support where needed and redirect them to the appropriate team or department within the organisation.
  • Information Officer
    Acquire, organise and distribute information about an organisation’s goods and services in both hard and electronic formats to clients and customers.
  • Program or Project Administrator
    Plan and undertake administration of organisational programs, special projects and support services.


The two study modes available are traineeships or school-based traineeships.


Traineeship: A full time course runs for 12 months. A part time course runs for 24 months.


School-based Traineeship: A school-based traineeship runs for 24 months.


Practical workplace placement at one of our partnering employer locations, with continuous guidance and support from The Learning Collaborative trainers and assessors.


This course is also delivered by approved Third Parties, who are conveniently located throughout south-east Queensland. It is the responsibility of the approved Third Parties to recruit, enrol, support, train and assess students undertaking this course. The Learning Collaborative, in consultation with the approved Third Parties, is responsible for support and certification of all students enrolled in this course.


Students may be eligible for funding for this qualification. Check your funding eligibility here. Full fee payment option also available. Please contact us for more information.


This qualification contains 12 units. These units are made up of 1 core unit plus 11 elective units.


  • BSBWHS302 Apply knowledge of WHS legislation in the workplace.



Below lists the current electives available for selection, please contact us for more information.

  • BSBADM307 Organise schedules.
  • BSBADM311 Maintain business resources.
  • BSBCMM301 Process customer complaints.
  • BSBCUS301 Deliver and monitor a service to customers.
  • BSBDIV301 Work effectively with diversity.
  • BSBINM301 Organise workplace information.
  • BSBINN301 Promote innovation in a team environment.
  • BSBPRO301 Recommend products and services.
  • BSBPUR301 Purchase goods and services.
  • BSBSUS401 Implement and monitor environmentally sustainable work practices.
  • BSBWOR301 Organise personal work priorities and development.
  • HLTAID003 Provide first aid.
  • HLTINFCOV001 Comply with infection prevention and control policies and procedures.
  • TLID1001 Shift materials safely using manual handling methods.


There are no entry requirements for this qualification. However, students may be required to complete a Language, Literacy and Numeracy (LLN) Assessment to determine any learner support requirements.


For all students undertaking nationally recognised training in Australia, it is mandatory to have a Unique Student Identifier (USI). To make your USI, visit the Australian government page here: Create a USI.


If students hold prior relevant work experience or formal qualifications issued by other Registered Training Organisations (RTOs), these may count as credit towards specific units. Please contact us for more information regarding eligibility or applications for Recognition of Prior Learning (RPL).


For further information, please download the information sheet below or contact us.





With more than seven years of experience in the Vocational Education and Training (VET) sector, Katya is a dedicated and passionate trainer and assessor.


Katya uses her knowledge and expertise gained from guiding RTOs and leadership roles to assist others achieve successful results; she is now the director of a consultancy company and endeavours to empower and educate others.


Dedicated to sharing knowledge, Katya has a strong belief in the power of education. As testament to this, she holds a Bachelor of Business, Diploma of Management and a Certificate IV in in Frontline Management.



For all bookings and enquiries, give our office a call or send us an email. We’ll get back to you as soon as we can.


P  1300 136 780
A  1/20 Nerang Street, Nerang, QLD Australia


Office Hours: Monday – Friday, 8am – 4pm.