The BSB20115 Certificate II in Business is the perfect first step into the business world. This qualification is designed to provide you with the basic knowledge required to work in a variety of junior administrative positions.


The Australian business sector is a growing and thriving industry and creates essential roles to keep the economy running. There is a steady flow of career opportunities in this lucrative industry, with ample room for personal and career growth. Starting out in junior roles and getting your foot in the door is integral to this growth, as essential skills will be developed and applied to myriad facets of this necessary sector.


The administrative and support services area of the Australian business workforce is projected to grow by 6.6 percent as of May 2023. These services include general and accounting clerks, receptionists, office and human resources managers, and accounting clerks, and are all positions that allow for entry-level candidates.


This qualification will provide practical skills and essential operational knowledge, where you will work closely with professionals to achieve your career goals and aspirations. At the end of this course, you will be well equipped in a variety of skills that will bolster your career in this flourishing industry.


Within this entry-level qualification, you will develop fundamental operational knowledge of customer service, health and safety, communication, working effectively with others, and how to process and maintain workplace information.


This nationally accredited qualification provides the foundations required to upskill and pursue further course studies in the business and administrative industry or go on to university.


Due to low demand, enrolments in this course are currently closed. Please contact us to discuss available study options.


Successful completion of this qualification may lead to employment in a number of office administration roles including:

  • Administration Assistant
    Perform general clerical tasks and handle routine duties within the organisation including preparing reports and invoices, managing calendars, organising files and offering general support to colleagues.
  • Clerical Officer
    Run and coordinate the day-to-day administrative duties of an organisation, such as answering phones, entering data into spreadsheets and word processing software.
  • Customer Service Officer
    Work directly with customers to answer their questions, provide support where needed and redirect them to the appropriate team or department within the organisation.
  • Receptionist
    Deliver exceptional customer service assistance and perform a variety of administrative support tasks including answering phones, greeting visitors, managing inquires and ordering office supplies.


These services are delivered on behalf of The Learning Collaborative by approved Third Parties. Our Third Parties are conveniently located throughout south-east Queensland.


It is the responsibility of the approved Third Parties to recruit, enrol, support, train and assess students undertaking this course. The Learning Collaborative, in consultation with the approved Third Parties, is responsible for support and certification of all students enrolled in this course.


Full fee payment option available. Please contact us for more information.


This qualification contains 12 units. These units are made up of 1 core unit plus 11 elective units.


  • BSBWHS201 Contribute to health and safety of self and others.


Below lists the current electives available for selection, please contact us for more information.

  • BSBCUS201 Deliver a service to customers.
  • BSBIND201 Work effectively in a business environment.
  • BSBINM201 Process and maintain workplace information.
  • BSBINM202 Handle mail.
  • BSBINN201 Contribute to workplace innovation.
  • BSBCMM201 Communicate in the workplace.
  • BSBITU203 Communicate electronically.
  • BSBITU211 Produce digital text documents.
  • BSBITU212 Create and use spreadsheets.
  • BSBWOR201 Manage personal stress in the workplace.
  • BSBWOR203 Work effectively with others.


There are no entry requirements for this qualification. However, students may be required to complete a Language, Literacy and Numeracy (LLN) Assessment to determine any learner support requirements.


For all students undertaking nationally recognised training in Australia, it is mandatory to have a Unique Student Identifier (USI). To make your USI, visit the Australian government page here: Create a USI.


If students hold prior relevant work experience or formal qualifications issued by other Registered Training Organisations (RTOs), these may count as credit towards specific units. Please contact us for more information regarding eligibility or applications for Recognition of Prior Learning (RPL).


For further information, please download the information sheet below or contact us.



For all bookings and enquiries, give our office a call or send us an email. We’ll get back to you as soon as we can.


P  1300 136 780